News & Commentary
Content posted in October 2004
Insurance Evolution: Achieving Competitive Web-based Product and Service Delivery
News  |  10/20/2004  | 
The majority of insurers are not positioned to deploy real-time systems from a business or technical perspective, but successful deployment of the new model can result in reduced costs, improved services and increased competitiveness.
Veeper Technology -- Will It Improve the Online Experience?
News  |  10/20/2004  | 
State Farm and Esurance have deployed software vendor Pulse's virtual personality technology to boost customer confidence.
Offshore Blueprint: Gartner, Genworth Discuss Strategy
News  |  10/20/2004  | 
The first step toward outsourcing is often an admission of weakness, according to Gartner's David Furlonger, speaking at "From Blueprint to Reality," a conference held last Wednesday in New York, produced by Patni, Gartner and Genworth Financial.
Elite 8 Revisited: Where Are They Now?
News  |  10/12/2004  | 
Insurance & Technology catches up with Elite 8 2003 honorees.
Business Accelerator
News  |  10/12/2004  | 
Gary Scholten, a 2003 Elite 8 honoree, hasn't slowed down since we spoke with him last year.
Broadening Vision
News  |  10/12/2004  | 
Michael Connolly fosters a creative and ambitious approach to the possibilities of technology at Aetna to improve the quality and cost of healthcare.
Tactical Strategist
News  |  10/12/2004  | 
Allianz Life's Doug Reynolds leverages legacy systems with newer technology, while driving tighter business and IT alignment.
Transformation Expert
News  |  10/12/2004  | 
By changing the culture of CSAA's IT organization, business transformation officer Bob Wilkes is improving efficiency, service and growth opportunities.
Customer Advocate
News  |  10/12/2004  | 
UnumProvident's Bob Best works at enabling the business to think differently about its relationship with the customer.
Unifying Force
News  |  10/12/2004  | 
Todd Ellis combined Chubb Commercial Insurance's home office IT and operations groups into a unified, high-performance service organization.
Evangelist and Educator
News  |  10/12/2004  | 
The challenge of learning about - and tapping - technology's capabilities helps make the CIO job fun for Northwestern Mutual's Barbara Piehler.
Distinction and Innovation
News  |  10/12/2004  | 
John Chu puts his financial acumen to work in transforming the IT organization at The Hartford's P&C company from an order-taking facility into a driver of business strategy.
Triumphant Technologist
News  |  10/12/2004  | 
Having created the foundation for an online, real-time infrastructure, Steve Sheinheit is building technology for a single MetLife customer experience.
Proving Information Technology’s Worth
News  |  10/12/2004  | 
The pressure is on today's technology executives to deliver IT value, agree members of I&T's Consultants Advisory Board.
Honoring the Best in the Business
News  |  10/12/2004  | 
Insurance companies' technology officers have distinguished themselves in different ways as demanded by the changing times.
Digital Space
News  |  10/12/2004  | 
Xerox Global Services Triples Its Imaging Center
News  |  10/12/2004  | 
Alternative Parts Inventory
ACE USA Targets Small Market
News  |  10/12/2004  | 
Carrier adapts large-market offerings with ACEONLINE.
Alliances & Partnerships
News  |  10/12/2004  | 
A Matter of Respect
News  |  10/12/2004  | 
Study finds that insurers need to sharpen Web-based courtship.
Bulking Up for Retirement
News  |  10/12/2004  | 
Transamerica boosts service with Web site and call center improvements.
New Contracts
News  |  10/12/2004  | 
News  |  10/12/2004  | 
Insurers find a variety of ways to leverage technology to help claimants recover from the onslaught of ferocious storms.
Breaking the Mold
Commentary  |  10/12/2004  | 
In the six years since Insurance & Technology introduced the annual Elite 8 Awards recognizing some of the insurance industry's most effective and visionary senior technology executives, much has changed in the world of the CIO.
News  |  10/6/2004  | 
New technologies, including the use of the Web, have allowed insurance companies to deploy real-time processing models without compromising business controls. But current application portfolios and technology infrastructures are not positioned to use the new technologies in a real-time, seamless process.
ISLF Coverage: The Compliance Conundrum
News  |  10/6/2004  | 
Regulatory compliance has traditionally been strictly a burden, but it now represents an opportunity, said Matthew Josefowicz, Celent Communications, speaking at the Insurance Standards Leadership Forum, produced by Insurance & Technology and ACORD, on September 30 in New York.
ISLF Coverage: Building With Standards
News  |  10/6/2004  | 
Business architecture is all about planning, and key to planning is the development of standards. That was the chief theme at the Insurance Standards Leadership Forum produced by Insurance & Technology and ACORD, on September 30 in New York.

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