Reaching Out for Diversity
MetLife finds competitive recruiting for information technology positions requires shifting from only catering to the active jobseeker to also courting the passive prospect.
Screen scraping and in-house development turn health insurer's SouthCarolinaBlues.com into award winning site.
Six Keys to B2C E-Commerce Success
How can insurers capture business from the e-consumer? Firms that have achieved B2C success focus on getting a head start, knowing the customers and giving them the Web tools they need.
Making Technology Their Business
With new competitive pressures driving insurance companies to be more aggressive than ever in technology deployment, tech-savviness has become an essential attribute of today's winning CEO.
Nationwide Takes CRM Enterprisewide
The customer relationship management strategy at Nationwide Insurance covers all channels, including agents, call centers and the Internet.
Global XML Development Plan Announced by ACORD
"eMerge," a development plan to integrate multiple existing ACORD standards into a common standard across all lines of business globally, was announced this week at the ACORD Technology Conference.
Portal Targets One-Stop Shopping Opportunities
A new "superportal," NgiPlace.com, is being launched to create a one-stop technology shopping resource and what its developers describe as a next-generation Internet technology platform.
Fusura Taps E-Business Heavyweight for CEO
Fusura, the online personal lines agency backed by AIG, Prudential Financial and Kemper Insurance Companies, named Mark Parsells, former COO of Citibank Online, president/CEO.
Aspect Communications releases a suite of contact center software; Sedona Corp. releases Intarsia; SAP AG forms an alliance with ClickSoftware.
Answer Financial launches Answer For Partners, opening the answerfinancial.com Web site and integrated call center to more than 15 million consumers; Travelers Insurance completes a proof-of-concept for its real-time SEMCI capability; Allfinanz receives ACORD XML for Life Insurance Certification for its xpertMatch solution.
Keyport's Distribution System Attracts Sun Life
Interest in Keyport Life Insurance's distribution system played a part in Sun Life Financial Services of Canada's decision to acquire the annuity and bank marketing business of Keyport Life's parent, Liberty Financial.
CRM spending will grow to $10.4 billion, according to a report from eMarketer; Onyx Software adds Onyx e-Service to its CRM portal suite; ServiceEngine and Sonata will partner to add mobile sales and service components to ServiceEngine's customer management software.