E-Business Strategy Boosts Retention
The Principal Financial Group wins the 2003 Internet Innovator's Award (sponsored by InSystems, I&T and Celent) for use of online forms presentation and e-signatures in its IRA Online Rollover process.
IASA: The Education Resource
To gain insights into both emerging and established technology trends, Insurance & Technology interviewed Craig Lowenthal, vice president and CIO for Hartford Financial Products, a unit of The Hartford, who is also serving with IASA as VP, Education, for 2003-04.
Despite what you might read in the general business press, the very public dot-com crash that has occurred over the past few years did not mean that businesses were abandoning e-commerce.
PROGRESSIVE TO OPEN PHOENIX-BASED DIRECT SALE AND SERVICE CENTER
Progressive Insurance plans to open its newest call center, equipped with Cisco's Intelligent Contact Management (ICM) solution, in Phoenix in January 2004, ICM will enable sales and service calls to be routed to the appropriate call center based on state licensing requirements and information.
Managing Growth & Risk
I&T's fifth annual Executive Summit will bring together industry leaders who are looking to grow and compete while keeping IT expenditures in check.
Playing by the Rules
Business rules technology can help simplify workflow, improve quality assurance and speed the new business approval process. But business/IT alignment is critical to success.
New Web World
Nationwide B2B Web services pilot blazes trail for future ways of doing business.
Offshoring Can Improve Quality
Although most offshore initiatives start with cost savings in mind, many firms also are seeking improvements in productivity and quality.
Insurers Can’t Live on ROI Alone
More insurance companies are now measuring the total cost of ownership (TCO) along with return on investment (ROI) on technology projects.
HIGHMARK ACHIEVES SINGLE DATA SOURCE
When he was charged with the task of bringing disparate claims, underwriting and billing applications, and siloed databases, into one common platform, "I couldn't believe" where Highmark's business system environment was,
recalled Matt Piroch, CIO, Highmark Life & Casualty Insurance Co.
ITG LAUNCHES SHARED-COST CONSULTING ENDEAVOR
In an endeavor to provide alternative to "mile-wide, inch-deep" analysis and expensive client-specific research,
Insurance Technology Group launches a shared-cost research model that aims to provide the quality of client-specific research at perhaps a fifth of the cost.
Charlie Coon, assistant vice president, information systems, St. Paul Companies, recommends the
Alliances & Partnerships
FaceTime and SJ Technologies have formed an alliance; Amacis signed Decision First Technologies Inc.; RewardsPlus entered into a joint-marketing agreement with Mosse & Mosse Associates...
Co-operative Insurance Companies has licensed AcroSoft's Imaging and Workflow solutions; Electric Insurance Co. has chosen Scene-Access; Central Mutual Insurance Companies has signed a contract with TeaLeaf Technology...
Info Tech Needed To Fight SARS
AIG acknowledges disease has limited Asia-based agents' abilities to interact with clientswith possible impact on bottom line.